Terms & Conditions
Free Shipping for all orders over $120 excluding Bulky Items, Firearm Safes* and during some Sale/promotional Periods
Overseas purchases please contact us for a quote.
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Agreement of Sale
Please read them carefully
The use of this site is governed by the TERMS AND CONDITIONS AGREEMENT OF SALE set forth below. Your use of this site or purchase from Trelly's indicates your acceptance of these terms and conditions.
Trelly's reserves the right to make changes to this web site and these terms and conditions at any time without any prior notice.
Trelly's is the service provider; it is also referred to as "Trelly's", "us" and "we".
Customer is the person or organisation who purchases or seeks services from Trelly's; it is also referred to as "you".
Placing Orders
All orders placed are subject to confirmation and acceptance by Trelly's.
Trelly's may vary prices for received orders in the event of price changes. We will advise you if this is the case.
To minimise errors and improve efficiency, orders should be placed using our on-line ordering system whenever possible. Other forms of ordering are accepted only if our on-line ordering system is malfunctioning or you have difficulty using it.
Quantity in stock does not take into account the orders already placed which are yet to be processed. It is possible that an order placed earlier will receive the allocation of the part in which the quantity for it showed as in stock at the time of your order. Inventory discrepancy can also affect the accuracy of the stock status displayed on our web site.
Any attempt to cancel an order must be made as soon as possible. Cancellations attempted after the despatching will result in the customer having to pay the shipping and handling charges on the package and the cost of shipping the package back.
Cancellations may be communicated by email (sales@trellys.com.au).
International Orders
Trelly's ships good internationally through Australia Post and Fastway. Costs will be calculated at checkout. Trelly's will take no responsibility for goods once those goods leave Australia.
Payment
For on-line orders, accepted payments include credit cards (Visa/Master card ONLY), Paypal & Direct Deposit.
Trelly's reserves the right to perform checks for orders paid using credit card, and we may request photo identification to be supplied for large value orders.
For security reasons, Trelly's recommends that any orders greater than $500 are paid using paypal.
The title of the goods supplied does not pass to the customer from Trelly's until the full amount is paid.
Shipping
We do not ship to addresses than cannot be verified by Trelly's.
Customers are responsible for paying any freight charges incurred by refused shipment and unclaimed goods. Trelly's will make every effort to deliver on time.
Customers are responsible to have someone at the delivery address to sign for and accept the delivery. Cost for re-delivery attempts may be passed to the customers if the delivery address is unattended at the time of delivery.
Our current 2 services are Australia Post and Fastways. You will be given freight costs based on weight at checkout.
We are not responsible of any damages made by our carriers to items that we send. A refund may be partially made as a store credit.
Return and Refund
Returns for refund will only be accepted within 7 days of you receiving the goods. Returned goods must be in its original condition and include all the original packaging. Shipping and handling cost are not refundable. This return for refund policy is applicable for change of mind, and lack of expertise for use of product.
Any incorrect, missing or damaged items received must be reported to Trelly's within 24 hours of you receiving the delivery.
If item(s) received is not what was ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.
Weapons: Guns, Ammunitoin Knives, Bows, Arrows
These are currently not sold online. In store purchases only.
Disclaimer
Due to changing market forces and other extenuating circumstances that affect product availability, and price stability we reserve the right to withdraw any product we advertise and change prices without notice.
Information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing.
There may be misprints, human errors, and omissions. We reserve the right to make changes and corrections in prices, products, and specifications without notice.
Images displayed on this web site should be regarded as illustrative and informational purpose only. The actual products are often not identical to the images.